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How to Check New York EBT Card Balance Online

Category: New-York-Program || by: Lalchand || Update: 2024-01-24

Managing your New York EBT (Electronic Benefit Transfer) card has become more convenient than ever, thanks to the online services provided by the New York State Office of Temporary and Disability Assistance (OTDA). In this article, we'll guide you through the simple steps to check your EBT card balance online, offering a hassle-free alternative to traditional methods.

How to Check New York EBT Card Balance Online

How to Check New York EBT Card Balance Online

To check your New York EBT card balance online, follow these easy steps:

Visit the Official Website

Go to the official website of the New York State Office of Temporary and Disability Assistance (OTDA). The web address is typically www.otda.ny.gov.

Locate the EBT Section

Once on the website, navigate to the EBT section. This is where you'll find information and links related to your Electronic Benefit Transfer card.

Login or Create an Account

To access your personal EBT information, you may need to log in with your credentials. If you don't have an account, you may be required to create one by providing some basic information.

How to Check New York EBT Card Balance 

Once you have accessed the EBT section and logged in, you can easily check your card balance:

View Account Summary: Look for an option like "Account Summary" or "EBT Card Balance." Click on it to view details about your SNAP or cash account balance.

Transaction History: Explore additional options to see your last ten transactions. This can help you track your spending and monitor recent activity on your EBT card.

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How to check balance on ebt card New York

You can check your EBT balance by visiting ConnectEBT.com or by downloading the ConnectEBT App available for download in the Apple App Store and Google Play Store.

It's the easy and free way to manage your EBT Card

  • Check your available balance anytime, anywhere
  • Review up to 15 months of transaction history
  • Confirm your last deposit
  • Change your PIN
  • Report damaged, lost, or stolen cards, and request a replacement card be mailed to you

First Time Mobile App and Website Users

You must register your EBT Card account and select your User ID and password by using either the ConnectEBT app or at ConnectEBT.com for access. Registering on either one also registers you on the other. Have your EBT Card handy when registering. If you already have your ConnectEBT.com User ID and password, you're ready to use the same ID and password for the ConnectEBT App.

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Additional Online Services

The online portal doesn't just stop at checking your EBT card balance. Take advantage of these additional services available online:

  • Request Statements: If you need a more detailed overview of your account history, you can request a printed 2-month statement online.
  • File a Claim: Suspect a transaction error? You can file a claim directly through the online portal, providing a streamlined process for resolving issues.
  • Change Your PIN: Need to update your Personal Identification Number (PIN)? Save time and change it online through the secure portal.
  • Report Lost or Stolen Cards: If your EBT card is lost, stolen, or damaged, report it online and request a replacement card be mailed to you promptly.

New York EBT Card Cash Purchases

Any item may be purchased using your cash benefit account where EBT cards are accepted. Please be advised that certain types of businesses are not allowed to let you use your EBT cash benefit to purchase items or to withdraw cash on their premises. This restriction applies whether the business is located in New York, in another state, or on Tribal lands.

Businesses are not allowed to let you use your EBT card, nor should you use your card, at:

  • Liquor stores
  • Wine stores
  • Beer/beverage centers
  • Race tracks
  • Casinos
  • Video lottery facilities
  • Off-track betting facilities
  • Commercial bingo facilities; and
  • Places that provide adult oriented entertainment in which performers take off their clothes or perform without clothes

New York EBT Card Balance Check Phone Number

The toll-free number 1-888-328-6399 - is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish to recipients 24 hours per day, 7 days per week.

You may use the helpline to:

  • Check your SNAP or cash account balance information
  • Hear your last ten transactions
  • Request a printed 2-month statement of your account history
  • File a claim if you suspect that a transaction error occurred
  • Change your PIN
  • Report damaged, lost, or stolen cards, and request a replacement card be mailed to you

FAQ;s-  How to Check New York EBT Card Balance Online

Q: How can I check my New York EBT card balance online?

Ans: To check your New York EBT card balance online, visit the official website of the New York State Office of Temporary and Disability Assistance (OTDA) at www.otda.ny.gov. Navigate to the EBT section, log in or create an account, and find options like "Account Summary" or "EBT Card Balance" to view your balance.

Q: What information do I need to log in online and check my EBT card balance?

Ans: You may need to provide your credentials, including your username and password, to log in to the online portal. If you don't have an account, you might be required to create one by providing basic information.

Q: Can I view my transaction history online?

Ans: Yes, once logged in, you can typically find an option to view your last ten transactions. This feature allows you to monitor recent activity on your EBT card and track your spending.

Q: Is there an option to request a printed statement of my EBT account history online?

Ans: Yes, the online portal provides the option to request a printed 2-month statement of your account history. This can offer a more detailed overview of your EBT transactions.

Q: What should I do if I suspect a transaction error on my EBT card?

Ans: If you suspect a transaction error, you can file a claim online through the EBT portal. This streamlined process helps address and resolve any issues related to your EBT transactions.

Q: Can I change my EBT card PIN online?

Ans: Yes, the online portal allows you to change your EBT card's Personal Identification Number (PIN). This can be done securely through the designated options on the website.

Q: How do I report a lost, stolen, or damaged EBT card online?

Ans: If your EBT card is lost, stolen, or damaged, you can report it online through the official portal. Additionally, you can request a replacement card, and it will be mailed to you promptly.

Q: What languages are available for assistance through the toll-free customer service helpline mentioned in the article?

Ans: The toll-free customer service helpline (1-888-328-6399) is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish. It operates 24 hours per day, 7 days per week, providing support to recipients.

Conclusion: Check New York EBT Card Balance Online

In an era where online accessibility is paramount, the New York State Office of Temporary and Disability Assistance has embraced technology to make managing your EBT card easier. By following the simple steps outlined above, you can effortlessly check your New York EBT card balance online and take advantage of various other services from the comfort of your home. Stay informed and in control of your benefits with the convenience of online access.